CHRISTIAN MEDICAL COLLEGE VELLORE
Not to be ministered unto but to minister

FAQs regarding COVID – 19 lockdown travel restrict

At present there are no restrictions related to COVID-19. However, patients are advised to follow the advice provided by the Tamil Nadu Government on their official website regarding travel information.


Q: Is the CMC Outpatient Department functioning? 
Ans: Our OPD is fully functional.

Q: How can I get an appointment before coming to Vellore?
Ans: To fix an appointment, visit our website cmch-vellore.edu  and choose Patient Portal; you can also go directly to https://clin.cmcvellore.ac.in  

Q: I am not sure how to choose the right Department?
Ans: You can send patient’s current reports, symptoms, age and other relevant details to our official WhatsApp number 9385285957 and our staff will guide you.

Q. Can I fix an appointment after coming to CMC?
Ans: Appointments can also be made through any of the cash counters inside our Hospital Campus.

Q: Can I cancel and get a refund for my appointment?
Ans: Appointments booked through the website cannot be cancelled or refunded, but you can change the appointment date to your convenient date within 89 days from the date of current appointment.

Date change can be done on our website https://clin.cmcvellore.ac.in . As per the current policy (due to the pandemic), you are permitted to do the date change for a total of 5 times. Date change should be done as early as possible, at least one day prior to your appointment date; one day prior refers not to the previous day, but a day before the previous day and before 11.59 pm

The date you choose should be within 89 days from the date of your current appointment.

Q: On choosing another appointment date in the 'change date' option, I am asked to pay Rs 650/- towards 'renewal consultation'. What should I do?
Ans: This is the usual rate if 3 months has passed since you last paid a similar amount. Please make this payment.

When you come to CMC, please bring BOTH the Rs 320/- receipt of your original appointment along with Rs 750/- receipt of your fresh appointment. As a special case, we will refund the Rs 320/-.

Q: I am not able to change my appointment date online. What should I do?
Ans: Please WhatsApp the details to 9385285957 or email our Call Centre (callcentre@cmcvellore.ac.in), at least one day prior to your appointment date.  

Q: I need to change my surgery date as I am not able to come to CMC due to the pandemic. What should I do? 
Ans: Kindly contact your treating doctor’s department by email, requesting to make the changes. Email IDs of the all the departments are available on our website cmch-vellore.edu under the heading Departments or go to https://www.cmch-vellore.edu/Departments.aspx?depttype=ALL.

Q: Can I change the date of my radiology appointments (X-ray, USG, MRI, CT)? 
Ans: Yes, for change of radiology appointments kindly call 0416-2283015. Or email to radiology department at radio@cmcvellore.ac.in.

Q: Can I take the same medicines as I am not able to come to CMC?
Ans: Kindly contact your treating doctor’s department in CMC by email for clarification regarding medicines. Email IDs of the all the departments are available on our website cmch-vellore.edu under the heading Departments or go to https://www.cmch-vellore.edu/Departments.aspx?depttype=ALL.

Q: Due to the pandemic, I am not able to travel. I need to get my repeat medicines only. What should I do?
Ans: Kindly write to your treating doctor's department in CMC with your Patient ID number.  Email IDs of the all the departments are available on our website cmch-vellore.edu under the heading Departments or go to https://www.cmch-vellore.edu/Departments.aspx?depttype=ALL.

After sending the mail if you need any further help please contact our Call centre – 88000338855 or WhatsApp to 9385285957 or email to emeds@cmcvellore.ac.in 

Once the doctor has ordered the medicines please login to our website, https://clin.cmcvellore.ac.in and select E-meds delivery icon and make the payment, also provide the address to which the medicines to be delivered. It is mandatory to pay courier charges if you wish your medicines to be send to your address.

Once the payment is done our pharmacy department will do the shipment of the medicines. You will get the tracking ID to track your parcel on the patient portal.